DIGITAL PROGRAMME DIRECTOR - THALYS - FROM OCTOBER 2019 TO SEPTEMBER 2020 (11 MONTHS) - BRUSSELS

Under the authority of the CEO, resumption of the mid-term digital strategic program for the
implementation of the new distribution (booking) and after-sales solution.

• Restructuring the governance of the program, organization, comitology, process, etc. in order to remobilize the teams and secure the timeframe.
• Management and coordination of more than 80 people and 8 service providers
• Direct management of the PMO and the IT and business coordinators
• Management, coordination and reporting of the Thalys vertical and SNCF cross-functional committees, preparation of the Boards of Directors on the scope of the programme
• Management of risks, deliverables, actions, budgets, planning, scope, etc.
• Accompaniment of the trades for the construction of the Run, as a new distributor

DIRECTRICE GENERAL IN MANAGEMENT OF TRANSITION - – SYNELIENCE – DE JANVIER A JUIN 2019 (6 MONTH)

Transition Manager supporting the Presidency on the transformation of the Group, specialising in integration and IT services for Healthcare institutions.

•  Initial structuring of the offer, implementation of a marketing, sales, human resources and operational action plan.
• Construction of 3-year budgets and target organization
• Recruitment of the future Managing Director and the first key positions
• Initiation of the ISO 9001 certification project on commercial, administrative, HR and production processes.
• Operational management of the company (3 subsidiaries, 7 offices, 100 employees including 50% service providers, €15M turnover in 2018)

DPROJECT MANAGER - – OEPSC GROUP – DE JANNIVER A DECEMBER 2018 (1 AN)

Within the Innovation division, management of a confidential and strategic emerging business, transversal to the group

• Setting up and managing the governance of the project and the technical, regulatory and business authorities
• Design of the business model and business case
• Elaboration of use cases, specifications, functional specifications
• Financing files
• Management of the technical team for the choice of solutions (technical specifications, benches, RFI, RFP, RFQ)
• Studies for the acquisition of a start-up (since acquired)

RESPONSABLE INFORMATICS IN CHARGE OF THE STRATEGY, FROM THE’INNOVATION, DES ESTUDIES AND THE FIELD FRONT OFFICE - – OEPSC GROUP – DE FEVRIER A DECEMBER 2017 (9 MONTH)

Transition Manager at CTO International/

• Management of the IT Strategy and Research divisions
• Structuring & Management of the Innovation pole and the Front Office Domain (Study, Build, Run) in the fields of RC, Digital, BI and Healthcare - 30 people
• Annual budget of €6M
• Contractual and financial management of service providers and integrators
• Construction of the 3-year budget plan

DIRECTOR OF PROGRAM IT - GROUPE ONET - – DE SEPTEMBER 2016 A JANNIVER 2017 (5 MONTH)

Coordination of 10 projects (4 technical, 6 applicative) for the overhaul of the group's International IS

• Audit of the IS of the countries concerned by the scope, technical, application and functional mapping
• Change recommendations, roadmap, planning and budgets
• Choice of service providers, contracting and management
• Structuring and facilitating user workshops, requirements management, recipes, application translations and deployments
• Reporting to the Group's International Management
  
  • Program Management o Management of the decision-making and monitoring committees for each project, preparation, facilitation and reporting.
  • Management of 10 technical service providers, editors/integrators, schedules, budgets and keys.
  • users
  • Coordination in 3 languages, in 4 countries, integrating agile best practices and deadline-driven management.

FORMATEUR - – EUROPAC - – DE MARS A JUILLET 2016 (5 MONTH)

Development of a specific project management training module based on the PMP method

• Creation of the training material
• Animation of training courses

RPROCESS EENGINEERING - – CLARINS - – DE JANNIVER A MARS 2016 (3 MONTH)

Analysis of the quality of Clarins Spain's multi-channel customer relations upstream of a process overhaul

• Analysis of existing processes and customer discourse on the different RC channels (tel, web, RS, distributor)
• Reports and recommendations

DIRECTION OF PPROJECT IT - ONET ESPAÑA - AUGUST A DECEMBER 2015 (4 MONTH)

Coordination of the IS Migration project Onet Spain in AMOA

• Technical migration of the entire IS within a Prosodie data centre
• Application migration from A3, Navision and Winnett to Libra ERP
• Coordination of the publisher and host from the collection of requirements to the stabilization of the new IS
• Project Management o Management of the decision and monitoring committees, preparation, facilitation and reporting
• Management of the IT services company, planning, budgets and key users
• Organisation of specifications, tests, training and pedagogical documentation

DIRECTION OF PPROJECT IT - SERALIA (GROUPE ONET) – DE NOVEMBER 2014 A JUIN 2015 (7 MONTH)

Coordination of the IS Migration Project in WAMA

• Functional audit of the IS
• Functional and technical specifications of the migration
• Call for tenders and choice of IT services company
  
  • Project Management o Management of the decision and monitoring committees, preparation, facilitation and reporting
  • Management of the IT services company, planning, budgets and key users
  • Organisation of training and teaching documentation

DESIGN OF PROCESS - – HEXAGONE LANGUAGE SOLUTIONS - – DE JANNIVER 2012 AT JUIN 2012 (6 MONTH)

Modelling of operational, administrative and commercial processes in order to prepare for the next ISO 9001 certification maintenance audit.

• Interviews, analysis of flows and areas for improvement.
• Modeling on Visio and generation of the company's process catalogue

MANAGER OF TRANSITION - – SERVICE RELATION CLINK VIP - SNCF - DE MARS À JUIN 2011 (4 MONTH)

Coordination of the creation of the operational department and interim management of the department (3 months) then coaching of the new internal director of the department (1 month)

• Management of agent training, blank running and operational launch
• Quality of Service management and production of reports to the company's General Management.
• Management of the agents (10 people) then coaching of the director

RPROCESS EENGINEERING - – GALERIES LAFAYETTE - – DE NOVEMBER 2010 A FEVRIER 2011 (4 MONTH)

Accompaniment of the Director of AMOA SI Marketing Client to improve the efficiency of his projects.

• Diagnosis of processes, instances, deliverables and tools
• Development and animation of the improvement plan

DIRECTION OF PPROJECT CRM - LA POSTE - – DE JUIN 2010 A JANNIVER 2011 (8 MONTH)

Coordination of the Epiphany Services and Marketing (Outbound) integration project in AMOA.

• Coordination of internal and external client resources (AMOA and MOE)
• Project and sub-project planning, management of load plans
• Animation of the monitoring and steering committees
• Definition of target processes for multi-channel campaign management and customer relationship management
• Management of the development, acceptance and deployment phases
• Management of a consultant